Business and industry saw major changes during the pandemic. When in-person services were open, businesses across the region adopted signage and floor markers to encourage social distancing and mask-wearing. Not every business required or enforced mask wearing, but most encouraged it.

Locally owned businesses had to create systems for online ordering for any hope of surviving pandemic impacts. Some created brand-new websites or adapted their existing website to better suit ordering needs. With a lack of broadband access in some of the GRADD region, this shift was challenging for businesses and consumers.

Local businesses in the region that did not survive the pandemic tended to already be struggling or close to closing. For many, the pandemic was the final straw leading owners to their decision to close. Businesses that survived faced challenges, but often met those challenges with creativity.